1. Salary274 will implement all possible steps to prevent and minimize customer complaints / grievances;

2. Salary274 will facilitate the customer to repay through various banking channels such as, netbanking, debit card, UPI, various payment gateways etc.

3. In the event that a customer has a grievance, the following Grievance Redressal Mechanism shall apply:

a. Level 1: At first, the customer must contact at 9630078877 or email at support@finovel.in for any grievances. The working hours are 10:00 am
to 6:00 pm Monday to Friday.

b. Level 2: In the event that the complaint remains pending at Level 1 for a period of more than 7 working days from the date of lodging complaints, or if the
customer is not satisfied with the outcome of Level 1 resolution, the customer can mail at: support@finovel.in;
Changes to your account details must be updated via your dashboard or by contacting us at support@finovel.in.

c. Level 3:In the event that the complaint remains pending at Level 2 for a further period of 7 working days from the date of lodging complaint at Level 2, or if the
customer is not satisfied with the outcome of Level 2 resolution, the customer can contact the following Nodal Grievance Redressal Officer at aksbnkr@gmail.com;

d. Level 4:If the complaint / dispute is not redressed within a period of 1 (one) month, the customer may appeal to the Officer-in-Charge of the Regional Office of
Department of Non-Banking Supervision (DNBS), under whose jurisdiction the registered office of the applicable NBFC falls.

Office Jurisdiction: Raipur

Phone: +91 8821072000
Email: support@finovel.in

4. Salary247 shall ensure that an effective training system shall be in place so that the employees are customer friendly and do not resort to rude, inappropriate or
unethical behaviour.

5.Details of Nodal Grievance Redressal Officer of Salary247 is as follow:
Name: Mr. Amit Kumar Sharma
Address: Metro Greens, Saddu , Raipur, Chhattisgarh, India, 492001
Email Id: aksbnkr@gmail.com
Contact No: +91 8821072000